Our limited one-year warranty
If you register your product using the link below, von Holzhausen Inc. (“von Holzhausen”) warrants that your product will be free from defects in materials and workmanship under normal consumer use for a period of one-year from the date of your original purchase (the "Warranty Period").
How do I register for the warranty?
To register for this warranty, please click here and provide the requested information.
How do I make a warranty claim or arrange for a return?
To make a warranty claim or arrange for the return of your product please contact von Holzhausen at email@example.com during the Warranty Period.
When you contact von Holzhausen at the email above, we will provide instructions regarding how and where to return your product. Your product must be shipped, prepaid and insured, in appropriate protective packaging, together with proof of purchase and the return authorization number provided by von Holzhausen, to the address specified by von Holzhausen.
If I make a warranty claim, what will von Holzhausen do when it receives my product?
When von Holzhausen receives your product, it will examine it and determine whether it is covered by this limited warranty. If, upon examination, von Holzhausen determines that your product is covered by this limited warranty, von Holzhausen will, within a reasonable period of time, at von Holzhausen's option and in its sole discretion, and at no additional charge, do one of the following:
- repair and refurbish your product;
- replace your product; or
- refund the purchase price you paid for your product.
If von Holzhausen replaces your product, von Holzhausen will bear the cost of sending a replacement product to you, freight prepaid.
THE FOREGOING IS YOUR SOLE AND EXCLUSIVE REMEDY FOR BREACH OF WARRANTY OR FOR ANY OTHER CLAIMS OTHERWISE RELATING TO YOUR PRODUCT.
What Warranty Period applies if my product is replaced?
If your product is replaced during the Warranty Period, it will be covered by this limited warranty for the remainder of the original Warranty Period or ninety (90) days from the date of shipment of the replaced product, whichever is longer.
What if my product is not covered by this limited warranty?
If your product is not covered by this limited warranty, von Holzhausen offers repair services at set fees. Our repair process generally takes 4-6 weeks from the date your product is received. However, we strive to have your product back to you as soon as possible. If you do not wish to have your product repaired, we will return your product to you, at your expense.
What is not covered by the warranty?
This limited warranty does not cover damage or malfunctions caused by negligence, neglect, misuse, abuse, accident, disaster, or other external causes; improper care, use, tampering, alteration, repair or modification; or use not in accordance with the product’s intended purpose. This limited warranty also does not cover cosmetic damage or normal wear and tear. This limited warranty does not apply to products sold as used, refurbished or reconditioned or products sold for more than 40% off standard retail price offered on our website.
What other legal terms apply to this limited warranty?
TO THE EXTENT PERMITTED BY APPLICABLE LAW, THIS LIMITED WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. TO THE EXTENT PERMITTED BY APPLICABLE LAW, VON HOLZHAUSEN SPECIFICALLY DISCLAIMS ANY AND ALL WARRANTIES AND CONDITIONS NOT EXPRESSLY PROVIDED FOR IN THIS LIMITED WARRANTY, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND AGAINST HIDDEN OR LATENT DEFECTS.
VON HOLZHAUSEN DOES NOT PROVIDE, AND HEREBY DISCLAIMS, ANY EXPRESS OR IMPLIED WARRANTIES REGARDING ITS WARRANTY SERVICES, INCLUDING, WITHOUT LIMITATION, ALL DUTIES (IF ANY) OF WORKMANLIKE EFFORT AND OF REASONABLE CARE.
No employee or representative of von Holzhausen is authorized to make any modification, extension or addition to this limited warranty. If any term of this limited warranty is held to be unenforceable, the remaining terms of this limited warranty will remain in full force and effect.
Exclusion of Indirect Damages
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER VON HOLZHAUSEN NOR ITS AFFILIATES NOR ITS LICENSORS WILL BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY CONSEQUENTIAL, SPECIAL, INCIDENTAL, PUNITIVE OR OTHER INDIRECT DAMAGES ARISING FROM, RELATING TO OR CONNECTED WITH YOUR PURCHASE OR USE OF YOUR PRODUCT, REGARDLESS OF THE CAUSE OF ACTION ON WHICH THE CLAIM IS BASED, INCLUDING, WITHOUT LIMITATION, NEGLIGENCE, TORT, CONTRACT, STRICT LIABILITY, PRODUCT DEFECT OR MISREPRESENTATION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OCCURRING, AND EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
This limited warranty is valid only in the United States of America. The laws of the State of California, U.S.A. will apply to this limited warranty.