Warranty

In our minds, longevity equals sustainability. We design our products to be timeless and durable (so you can pass them down to your grandchildren).

We’re very particular about quality and craftsmanship, which is why we offer a lifetime warranty that covers unlikely manufacturing defects. This warranty doesn’t include damage due to neglect, accidents, improper care or normal wear and tear, but we can repair products for an agreed-upon fee in those instances. Please contact us to discuss.

If there is a defect in the materials or craftsmanship, we’ll be happy to repair or replace the item at our discretion free of charge. Our repair process generally takes four to six weeks, but we’ll do our best to get it back to you as soon as possible.

tech cases

Our tech cases are covered by a limited one-year warranty starting on the day of purchase. Find answers to your questions below.

01 How do I register for a tech-case warranty?

Please Register Your Product and complete the form above.

02 What does the tech-case warranty ensure?

The warranty ensures your product will be free from defects in materials and workmanship under normal consumer use for a period of one-year from the date of your original purchase.

03 How do I make a warranty claim?

To make a warranty claim or arrange for the return of your product, please contact von Holzhausen at support@vonholzhausen.com during the one-year warranty period.
After you contact us using the email above, we’ll provide instructions for how and where to return your product. Your product must be shipped, prepaid and insured, in appropriate protective packaging, together with proof of purchase and the return authorization number provided by von Holzhausen, to the address specified by von Holzhausen.

04 What happens when von Holzhausen receives my product?

We’ll examine it and determine whether it’s covered by this limited warranty. If, upon examination, von Holzhausen determines that your product is covered by this limited warranty, von Holzhausen will, within a reasonable period of time, at von Holzhausen's option and in its sole discretion, and at no additional charge, do one of the following:

  • repair and refurbish your product;
  • replace your product; or
  • refund the purchase price you paid for your product.

If von Holzhausen replaces your product, we’ll cover the cost of sending a replacement product to you, freight prepaid.

The foregoing is your sole and exclusive remedy for breach of warranty or for any other claims otherwise relating to your product.

05 If my product is replaced, what kind of warranty then applies?

If your product is replaced during the warranty period, it will be covered by this limited warranty for the remainder of the original warranty period or 90 days from the date of shipment of the replaced product, whichever is longer.

06 What doesn’t the tech-case warranty cover?

This limited warranty does not cover damage or malfunctions caused by negligence, neglect, misuse, abuse, accident, disaster, or other external causes; improper care, use, tampering, alteration, repair or modification; or use not in accordance with the product’s intended purpose. This limited warranty also does not cover cosmetic damage or normal wear and tear. This limited warranty does not apply to products sold as used, refurbished or reconditioned or products sold for more than 40% off standard retail price offered on our website.

07 Any other terms and conditions for tech-case warranties?

Yes, here’s the fine print:

TO THE EXTENT PERMITTED BY APPLICABLE LAW, THIS LIMITED WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. TO THE EXTENT PERMITTED BY APPLICABLE LAW, VON HOLZHAUSEN SPECIFICALLY DISCLAIMS ANY AND ALL WARRANTIES AND CONDITIONS NOT EXPRESSLY PROVIDED FOR IN THIS LIMITED WARRANTY, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND AGAINST HIDDEN OR LATENT DEFECTS.

VON HOLZHAUSEN DOES NOT PROVIDE, AND HEREBY DISCLAIMS, ANY EXPRESS OR IMPLIED WARRANTIES REGARDING ITS WARRANTY SERVICES, INCLUDING, WITHOUT LIMITATION, ALL DUTIES (IF ANY) OF WORKMANLIKE EFFORT AND OF REASONABLE CARE.

Modification

No employee or representative of von Holzhausen is authorized to make any modification, extension or addition to this limited warranty. If any term of this limited warranty is held to be unenforceable, the remaining terms of this limited warranty will remain in full force and effect.

Exclusion of Indirect Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER VON HOLZHAUSEN NOR ITS AFFILIATES NOR ITS LICENSORS WILL BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY CONSEQUENTIAL, SPECIAL, INCIDENTAL, PUNITIVE OR OTHER INDIRECT DAMAGES ARISING FROM, RELATING TO OR CONNECTED WITH YOUR PURCHASE OR USE OF YOUR PRODUCT, REGARDLESS OF THE CAUSE OF ACTION ON WHICH THE CLAIM IS BASED, INCLUDING, WITHOUT LIMITATION, NEGLIGENCE, TORT, CONTRACT, STRICT LIABILITY, PRODUCT DEFECT OR MISREPRESENTATION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OCCURRING, AND EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

Applicable Law

This limited warranty is valid only in the United States of America. The laws of the State of California, U.S.A. will apply to this limited warranty.

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