FAQs

Who is von Holzhausen?

von Holzhausen is a Malibu based accessories collection founded by designer Vicki von Holzhausen that focuses on creating timeless, versatile, and clean designs.
We sell our collection directly to you, eliminating the traditional retail mark-up. We give back 10% of our proceeds to female centered charities.
Learn more about our story here.

Where are our bags made?

All von Holzhausen products are made by master craftsmen in the US.

How do we ensure the quality of your bags?

We are very particular about quality. That’s why we sought out the best, most experienced artisans to create our collection right here in the US where we can have direct control over the quality.
Our leather is sourced from the finest tanneries in Italy.

How do we give back?

Part of our mission is to make a difference in our community and the world by giving back 10% of our proceeds each month to female centered, non-profit organizations.
You can find out more about what we do here.

How do you ship my order?

We ship your order for FREE in the continental United States using UPS ground shipping. This usually takes 3-8 business days. We ship to Hawaii and Alaska using UPS 2nd day shipping method for $25.
You can find out more about our shipping methods here.

Can you expedite my order?

We offer UPS 2nd day shipping for $25 and UPS overnight shipping for $35.
You can find out more about our shipping methods here.

How do I track my order?

You will receive an email notification and a tracking number as soon as your order has shipped.

Do you ship internationally?

We ship to most countries. If there is an issue with your country, we will email you. For international orders we offer priority shipping for $25 on all orders under $100 and express shipping for $55 on all orders over $100. If you would like to expedite your shipping, please email us at sales@vonholzhausen.com.
You can find out more about our international shipping methods here.

How do I return a von Holzhausen bag?

All items may be returned within 14 days of receipt for a full refund. Please email sales@vonholzhausen.com to receive your free return label. The returned items need to be in unused condition and in their original packaging in order to receive full credit. If the items look used, they will not be accepted for return. We cannot assume responsibility if the items are lost or stolen. We reserve the right to refuse the return of any items if they do not meet the above requirements.

How do I care for my vH bag?

von Holzhausen handbags and leather goods are made from the finest leather from Italy. Our leather is designed to age beautifully and become intrinsically personal as time passes. To maintain the original state of the product, clean the surface with a soft cotton cloth and have any stains removed by a professional dry cleaner. Store your bags in a dry, dark place to prevent fading or cracking. Each of our bags ships in a cotton dust bag. This is the perfect way to store your bag to prevent dirt and dust from collecting and allowing the leather to breathe.