Warranty
1. How do I register for a warranty?
Please register your product by completing the form above.
2. What does your warranty cover?
Our warranty guarantees that your product will be free from defects in materials and craftsmanship under normal consumer use. Tech cases are covered for one year from the date of purchase, while our handbags and shoes come with a lifetime guarantee.
3. What does your warranty not cover?
Accidents happen! But please note our warranty does not cover damages or malfunctions due to neglect, misuse, accident, disaster, improper care, alteration, or normal wear and tear. Our warranty also does not apply to products purchased second-hand, refurbished, or at a discount of more than 40% off standard retail price on our website.
4. How do I make a warranty claim?
Unexpected damages? We’ve got you! To make a warranty claim please reach out at support@vonholzhausen.com with photos and a brief description of the issue. After you contact us, we’ll provide instructions for the next steps!
5. If my product is replaced, what kind of warranty then applies?
If your product is replaced during the warranty period, it will be covered by this limited warranty for the remainder of the original warranty period or 90 days from the date of shipment of the replaced product, whichever is longer.
6. Any other terms and conditions for the warranty?
Yes, here’s the fine print:
To the extent permitted by applicable law, this limited warranty and the remedies set forth above are exclusive and in lieu of all other warranties, remedies and conditions, whether oral, written, statutory, express or implied. To the extent permitted by applicable law, von Holzhausen specifically disclaims any and all warranties and conditions not expressly provided for in this limited warranty, including, without limitation, warranties of title, merchantability, fitness for a particular purpose, non-infringement, and against hidden or latent defects.
von Holzhausen does not provide, and hereby disclaims, any express or implied warranties regarding its warranty services, including, without limitation, all duties (if any) of workmanlike effort and of reasonable care.
Modification
No employee or representative of von Holzhausen is authorized to make any modification, extension or addition to this limited warranty. If any term of this limited warranty is held to be unenforceable, the remaining terms of this limited warranty will remain in full force and effect.
Exclusion of Indirect Damages
To the maximum extent permitted by law, neither von Holzhausen nor its affiliates nor its licensors will be liable to you or any third party for any consequential, special, incidental, punitive or other indirect damages arising from, relating to or connected with your purchase or use of your product, regardless of the cause of action on which the claim is based, including, without limitation, negligence, tort, contract, strict liability, product defect or misrepresentation, even if advised of the possibility of such damages occurring, and even if any remedy fails of its essential purpose.
Applicable Law
This limited warranty is valid only in the United States of America. The laws of the State of California, U.S.A. will apply to this limited warranty.
Please note that international customers are responsible for shipping fees and import duties for warranty replacements.