Shipping & Returns
Ground Shipping: We offer FREE ground shipping in the continental United States. Please allow 3–8 business days for arrival.
2–Day Shipping: 2nd day shipping is available for $25. All orders must be received by 6pm EST.
Overnight Shipping: Overnight shipping is available for $35. All orders must be received by 3pm EST. Overnight shipments will arrive by 8pm the next business day.
Hawaii and Alaska: We ship to Hawaii and Alaska using our 3–day shipping method for $25. All orders must be received by 6pm EST.
Shipping times are approximate. Orders are processed Monday through Friday, excluding holidays. We are not responsible for any unanticipated delays. Most items are available to ship within 2 business days unless otherwise noted at time of checkout. If your order is taking longer or is no longer in stock, we will notify you via email. We do not ship to P.O. Boxes or APO/FPO addresses.
We are not responsible for lost or stolen package once the shipper has confirmed delivery.
We ship to most countries. If there is an issue with your country, we will email you. For international orders we offer express shipping (3–5 business days) on all orders over $100 for $55. We offer priority shipping (6–10 business days) on all orders under $100 for $25. If you would like to expedite your shipping, please email us at email@example.com.
The customer will be responsible for all taxes, tariffs, and duties on international shipments. von Holzhausen cannot refund any import fees on international returns.
von Holzhausen stands by the quality of our products. All items may be returned within 14 days of the receipt for a full refund.
Please email firstname.lastname@example.org to receive your free return label.
The returned items need to be in unused and undamaged condition and in their original packaging in order to receive full credit. If the items look used, they will not be accepted for return. We cannot assume responsibility if the items are lost or stolen. We reserve the right to refuse the return of any items if they do not meet the above requirements.