Shipping & Returns

Shipping

Ground Shipping: We offer FREE ground shipping in the continental United States. Please allow 3–8 business days for arrival.

2–Day Shipping: 2nd day shipping is available for $25. All orders must be received by 6pm EST.

Overnight Shipping: Overnight shipping is available for $55. All orders must be received by 3pm EST. Overnight shipments will arrive by 8pm the next business day.  If you would like to expedite your shipping to early morning delivery, please email us at sales@vonholzhausen.com.

Hawaii and Alaska: We ship to Hawaii and Alaska using our 3–day shipping method for $25.  All orders must be received by 6pm EST.

Shipping times are approximate. Orders are processed Monday through Friday, excluding holidays. We are not responsible for any unanticipated delays. Most items are available to ship within 2 business days unless otherwise noted at time of checkout. If your order is taking longer or is no longer in stock, we will notify you via email. We do not ship to P.O. Boxes or APO/FPO addresses.

We are not responsible for lost or stolen package once the shipper has confirmed delivery. 

International Shipping

We ship to most countries. If there is an issue with your country, we will email you. For international orders we offer shipping for $55 on all orders over $100. We offer shipping for $25 on all orders under $100. We cannot control delays due to customs issues.  If you would like to expedite your shipping, please email us at sales@vonholzhausen.com.

The customer will be responsible for all taxes, tariffs, and duties on international shipments. von Holzhausen cannot refund any import fees on international returns. 

Warranty

We guarantee every item made by von Holzhausen. We offer a one year warranty on our handbags and small leather goods with manufacturing defects. Our warranty does not cover any damage caused by neglect, improper care, accident, or normal wear and tear. If your product fails due to a defect in materials or workmanship within this warranty time frame, we will repair or replace it, at our discretion, free of charge. Outside the warranty period, we offer repair services at set fees.

Our repair process generally takes 4-6 weeks from the date your von Holzhausen item is received. However, we strive to have your product back to you as soon as possible.

Returns

von Holzhausen stands by the quality of our products. All items may be returned within 14 days of the receipt for a full refund.
Please email sales@vonholzhausen.com to receive your free return label.

The returned items need to be in unused and undamaged condition and in their original packaging in order to receive full credit. If the items look used, they will not be accepted for return. We cannot assume responsibility if the items are lost or stolen. We reserve the right to refuse the return of any items if they do not meet the above requirements.

Exchanges

We accept exchanges if they are requested within 14 days of return of purchase.  All exchanged items need to comply with our return terms above.

Please email sales@vonholzhausen.com to request an exchange.