01 Domestic Shipping
We are proud to offer complimentary ground shipping within the continental United States on all orders over $75. For orders under $75, shipping costs will be calculated at checkout. Please allow 3–8 business days for arrival.
2–Day Shipping: 2nd day shipping is available for $25. All orders must be received by 12pm Pacific Time.
Overnight Shipping: Overnight shipping is available for $55. All orders must be received by 12pm Pacific Time. Overnight shipments will arrive by 8pm the next business day.
Hawaii and Alaska: We ship to Hawaii and Alaska using our 3–day shipping method for $25. All orders must be received by 12pm Pacific Time.
APO/FPO: We ship to APO/FPO addresses for $25.
Shipping times are approximate. Orders are processed Monday through Friday, excluding holidays. We are not responsible for any unanticipated delays. Most items are available to ship within 2 business days unless otherwise noted at time of checkout. If your order is taking longer or is no longer in stock, we will notify you via email.
We are not responsible for lost or stolen packages once the shipper has confirmed delivery. If you wish to add insurance to your order, please email us at email@example.com.
02 International Shipping
We ship to most countries. If there is an issue with your country, we will email you. For international orders, we offer FedEx International Shipping and you will be able to choose Priority or Economy service during the checkout process. We cannot control delays due to customs issues.
The customer will be responsible for all taxes, tariffs, and duties on International shipments.
03 Our Return Policy
von Holzhausen stands by the quality of our products. All items, excluding personalized products and those marked as final sale, may be returned within 14 days of receipt for a full refund. We charge a $10 fee for return labels. This fee will be deducted from the total refunded amount at the time the refund is processed.
04 2021 Holiday Return Policy
All gifts ordered from November 1st, 2021 through December 24th, 2021 can be returned through Monday, January 10th, 2022. Please email us at firstname.lastname@example.org if you have any questions.
Items that show signs of wear or damage are not eligible for return or refund. Please be aware of this when trying on your items.
Once a return label is processed, you have 7 days from receipt of label to mail the return. We cannot assume responsibility if the items are lost or stolen. We reserve the right to refuse the return of any items if they do not meet the above requirements.
von Holzhausen does not arrange or pay for postage and import fees of International returns.
All successfully returned items will be credited to the original payment method used to purchase the item(s). The original shipping charges will not be refunded. Please allow up to 7 business days for your return to be processed once it’s been received. Note that refunds may take up to 10 working days to show on your account once processed due to varying processing times between payment providers. Please email us at email@example.com
05 Our Exchange Policy
We accept exchanges if they are requested within 14 days of receipt of purchase. All exchanged items must comply with our return terms listed above.
06 Changing an Order
We cannot make changes to an order or cancel an order once it has been placed.
07 Our Warranty
We guarantee every item made by von Holzhausen. We offer a lifetime warranty on our handbags and small leather goods if there are any manufacturing defects. Our warranty does not cover any damage caused by neglect, improper care, accident, or normal wear and tear. If your product fails due to a defect in materials or workmanship, we will repair or replace it, at our discretion, free of charge. Outside of the warranty, we offer repair services at set fees.
Our repair process generally takes 4-6 weeks from the date your von Holzhausen item is received. However, we strive to have your product back to you as soon as possible. Please email us at firstname.lastname@example.org to initiate a repair.