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our peace of mind warranty
(which you won’t need)

At von Holzhausen, we innovate future materials that don’t hurt the planet — and, in many cases, help restore it.

As anybody who loves materials and the planet knows, the number one rule is to make sure your materials last a very, very long time. We’re happy to say that ours do!

All von Holzhausen materials are produced to meet or exceed ACT (Association for Contract Textiles) quality and performance standards. In addition, there’s a 5-year warranty on our material when used under normal conditions and for the purpose intended.

If they don’t meet these expectations, we’ll replace them for free. But as we say, we don’t think that’s going to happen.

1. Warranty information (AKA the small print)

  • For the warranty to be valid, the material needs to be properly installed, used in a "single-shift" environment and maintained under normal conditions using appropriate cleaning agents and methods.
  • We aren’t able to reimburse labor costs.
  • Additional fabric finishes applied to the material after purchase will void the warranty.
  • It’s non-transferable and limited to the original buyer.
  • It doesn’t cover claims for conditions or damages caused by shipping, abuse, accidents, alterations, misuse, neglect, reverse crocking/dye transfer, normal wear and tear, or other physical damage, or from failure to exercise due care in the measurement, installation, cleaning, or maintenance of the material.
  • It doesn’t cover claims for scuffs, scratches, scrapes, tears and abrasive or excessive wear or damage due to repair, alteration, or modification of the product by anyone other than the von Holzhausen, unless such repair, alteration or modification is authorized by von Holzhausen in writing.
  • It doesn’t include irreversible stains from the transfer of clothing and accessory dyes.

2. Terms and Conditions for Material Warranty

von Holzhausen (“Seller”) is committed to meeting or exceeding ACT (Association for Contract Textiles) quality and performance standards and in the unlikely event that one of the Seller's products does not perform to commercial standards, when specified for the purpose intended, warranty coverage may apply.

  1. Warranty Coverage

    This warranty covers any defects in materials or workmanship for a period of five (5) years from the date of purchase as specified on a Purchase Order (“PO”). The warranty is applicable only to the original purchaser and is non-transferable.

  2. Warranty Scope

    This warranty covers:

    • Defects in materials or workmanship.
    • Performance failures when materials are used in accordance with the intended purpose and under normal conditions.

    This warranty does not cover:

    • Damage resulting from natural disasters, accidents, or unauthorized modifications.
    • Normal wear and tear or deterioration.
    • Any defects or failures caused by materials or components supplied by third parties.
    • Failure to exercise due care in the measurement, installation, cleaning, or maintenance of the material.
    • Claims for scuffs, scratches, scrapes, tears and abrasive or excessive wear
    • Claims for damage due to repair, alteration, or modification of the product by anyone other than Seller, unless such repair, alteration or modification is authorized by Seller in writing.

  3. Submission of Claims

    To submit a warranty claim, the customer must:

    • Provide written notice to the Seller within the warranty period.
    • Include a detailed description of the defect and any relevant documentation (e.g., photographs, purchase receipts).

  4. Investigation and Resolution

    Upon receiving a warranty claim, the Company will:

    • Investigate the claim to determine if it is covered under this warranty.
    • Notify the customer of the findings within a reasonable time frame.
    • If the claim is valid, the Company will either:
      • Repair the defective material at no cost to the customer; or
      • Replace the defective material with a similar product.

    The customer agrees to:

    • Provide reasonable access to the Company or its representatives for inspection.
    • Follow any instructions provided by the Company regarding the handling or return of defective materials.

  5. Limitation of Liability

    von Holzhausen’s liability under this Warranty is limited to the repair, replacement, or refund of the defective Product as outlined above. Under no circumstances shall the Seller be liable for any incidental, consequential, or indirect damages arising from the use or inability to use the Product, even if Seller has been advised of the possibility of such damages.

  6. Governing Law

    These Terms and Conditions are governed by the laws of the state of California, without regard to its conflict of law principles. Any disputes arising from this warranty shall be resolved in the courts of Los Angeles, California.

  7. Modifications

    The Company reserves the right to modify these Terms and Conditions at any time. Any changes will be communicated to customers in writing and will take effect upon publication.

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