Product FAQ

von Holzhausen is a science-driven, research-backed material innovation company transforming plants into some of the most resilient materials on the market, without compromising on design or performance.

We tell the story of these innovative materials through exciting, limited edition products which we offer on our website.

Yes. Our brand is 100% vegan and cruelty-free right down to our dyes and glues.

Yes, and not just for cows and sheep! Our materials are beautiful, durable, non-toxic, biodegradable, low carbon and ⅓ the weight of leather. They also resist water, stains and scratches.

Yes. We’re scientists at heart, so we love sharing data on the impact of our work. That’s why many product pages highlight measurable results like acres of land conserved, plastic bottles recycled, or gallons of water saved (with testing to back it up!). Our accessories are also biodegradable, designed to reintegrate with nature, but only when you’re ready to throw them away in a landfill.

The materials that the bag is made with will biodegrade, but not until you’re ready. Considering some vegan leather takes up to 450 years to biodegrade, we’re very proud of how easily our materials reintegrate with nature. In a recent third-party test, our Banbū reached 100% biodegradation in a simulated landfill condition in less than 250 days.

They’re made by master artisans in Italy and the USA.

We sell our collection exclusively at vonholzhausen.com, but you can spot our sustainable materials in products and stores around the world. Keep an eye on our socials and newsletter for our latest brand collaborations.

We do! Whether you’re looking to stock your own store or give sleek, sustainable gifts to your team, we’ve got you covered. Learn more here.

Great question. The best way to take care of your bag is to prevent dirt from accumulating. For best results:

• Wipe up spills as soon as they happen. Don’t wait!
• Clean your bag gently using soap and water.
• Rinse the area thoroughly.
• Dry with a soft cloth.

The above suggestions are guidelines, not guarantees. Be sure to use all cleaning and disinfecting products safely and as instructed.

Anything more than soap and water can be too harsh. Using other cleaning agents, disinfectants, conditioners or protectants is not recommended. Not only could it harm the material, it may void the warranty.

Our materials are largely stain-resistant, but even they can’t handle permanent ink. If there’s a Sharpie in your bag, make sure the cap is on tightly.

Some clothing and accessories may have dyes you wouldn’t want near a light-colored bag. Dark denim, for example, is notoriously transferable and hard to remove. The climate and humidity level where you live may also impact dye transfer. It’s hard to control, not always preventable and may be irreversible, so factor that in when planning your look!

We offer ground shipping in the continental US at a flat rate of $7.50 for purchases under $75 and free for any order $75 or more (Sample Sale and items purchased at a discount greater than 20% excluded). You can find more information about shipping specifics here.

We ship orders Monday through Friday from sunny Los Angeles. Ground shipments tend to arrive in three to eight business days.

When time is a factor, we offer FedEx 2Day Shipping ($25) or Overnight Shipping ($55). More information about shipping options is available here.

You’ll receive an email from us with a tracking number as soon as your order has shipped. You can also log in to your account to view your order details.

Oh no! Please send an email to support@vonholzhausen.com and we’ll do our best to help you find it. Do understand, though, that once your package is in the hands of the shipping carrier, it’s their responsibility to deliver it to you. You can contact them using the tracking number you received with your order confirmation.

Yes, we ship to most countries. If we run into any issues, we’ll email you.

We use FedEx International Shipping and allow you to choose Priority or Economy during checkout. Get more information on shipping here.

Unfortunately not. As soon as you click Submit, your order is on its way, which keeps our shipping process speedy and efficient. You have the option to return your item within 14 days as long as it’s not personalized or final sale. Please note there’s a $10 return label fee, which will be deducted from your refund.

We accept returns within 14 days as long as the item is unused and in its original packaging. Used items are not eligible for return.

All items, excluding personalized products and those marked as final sale, may be returned for a full refund. We charge a $10 fee for return labels. This fee will be deducted from the total refunded amount at the time the refund is processed.

All items purchased from our vH Revival collection or at a discount greater than 20% are final sale.

Please note we reserve the right to refuse returns if any of the above requirements are not met. We’re unable to accept returns on international orders due to shipping/tariff fees and inconsistent transit times.

Learn more about our policy here.

Please allow up to one week from the date your merchandise is delivered back to us. We’ll process it, then you should receive a refund within three to ten business days (depending on your bank).

Yes, as long as you request it within 14 days of receiving it. Please email support@vonholzhausen.com to begin the process and note we charge a $10 fee for exchange labels.

The item must be unused and in its original packaging. Used items are not eligible for exchange.

Exchanges are considered final sale, which means no further returns or exchanges can be made.

It’s a purchasing option that lets you pay for an item in four equal installments due every two weeks. There is zero interest and no extra fees as long as you pay on time.

If you choose this option at checkout, ShopPay will email you a payment schedule and send notifications so there are no surprises.

There’s no gift bag or bow, but every order comes wrapped in tissue paper and sealed with a sticker. We want it to feel special, even if you’re just treating yourself!

The fastest way to reach us is via live chat. We’re available Monday through Friday from 9 a.m. to 5 p.m. PST. You can also call us at 833.379.0885 during those same hours or email support@vonholzhausen.com anytime.

Please email hello@vonholzhausen.com (and thank you—that’s very flattering).